Training

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LEARNING IS FUN

 

The trainings are practical and pragmatic.

Our trainers are hands on, experienced and multilingual.

Please contact us so we can listen to you before offering advice and solutions.

COMMUNICATION & SELF REALISATION

 

  • Effective communication skills
  • Assertive communication
  • Conflict management
  • Welcoming customers
  • Complaint management
  • Social Styles

 

  • Work Life Balance
  • Burn-out
  • Motivation & Selfmotivation

​​MANAGEMENT

 

  • Leadership
  • Coaching
  • Job interviews
  • Appraisal Interviews
  • Self- & time management
  • Team building
  • Management tools for managing your sales point
  • Stress management
  • Train-the-trainer
  • Organising and chairing meetings
  • Cultural & Generational Leadership
  • HR Facilitator
  • Mind-mapping

SALESCOACHING

for sales managers, retail managers, teamleaders contactcenter

number 1 sales management tool in big companies!

 

  • Salescoaching: assessement, detection issues, bottlenecks and resistances, action plan & inbedment, evaluation
  • Coach the salescoach: consulting & training - salescoaching for sales managers
  • Sales technique (B2C, B2B)

 

  • Negociation technique

 

EXPERIENTIAL LEARNING

 

Arctic quest:

 

  • A business simulation combining core competences: time, stress, budget management, together with excellent administrative skills and verbal communication​

AUDITS

 

  • Mystery shopping
  • Intake sessies
  • Organisational analysis

CHANGE MANAGEMENT - COACHING

 

  • Implementation of changes - procedures - new applications
  • On the job coaching of managers
  • Development of communication skills
  • Work organization & selfmanagement
  • Enhancement of team cohesion​

 

© 2015 by add valorem bvba